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Claim Resolutions

Complaints Procedure

Last updated: 2 July 2026

Who to complain to. Claim Resolutions acts only as an introducer and is not an FCA-authorised Claims Management Company. If your complaint is about the services of Claim Resolutions— this website, or the introduction and referral itself — use section 1 below. If your complaint is about how your claim has been handled after it was referred to the regulated Claims Management Company, use section 2.

We may handle your claim directly or refer it to MR Consumer Services Limited, trading as Mis-sold Expert, authorised and regulated by the Financial Conduct Authority (FRN: 838452), www.mis-soldexpert.co.uk. If referred, we may receive a commission, this does not affect the amount you receive.

1. Complaints about Claim Resolutions

If you have a complaint in respect of the services of Claim Resolutions— for example the website, the introduction, or the referral of your details — please email the Complaints Department at info@pcp-expert.co.uk. Please include your full name, the details of your complaint, and how you would like us to put things right.

What to expect. We will send you a written acknowledgement of your complaint, together with a copy of this complaints procedure, within three business days of receiving it. We will then investigate your complaint and aim to send you our full, written response within 28 days. If we need longer than 28 days to resolve your complaint, we will write to explain why and tell you when you can expect a full response.

2. Complaints about how your claim has been handled

If your complaint is about how your claim itself has been assessed or progressed, it should be made to the regulated Claims Management Company your claim was referred to: MR Consumer Services Limited, trading as Mis-sold Expert, which is authorised and regulated by the Financial Conduct Authority (FRN: 838452). Their full complaints procedure and contact details are available on their website:

Mis-sold Expertwill acknowledge and investigate your complaint in line with the FCA’s complaint-handling rules. If you are not satisfied with their final response, or they have not resolved your complaint within eight weeks, you can refer it to the Financial Ombudsman Service:

We may share your personal information with the following named partner for the purpose of assessing and progressing a potential mis-sold vehicle finance claim on your behalf: MR Consumer Services Limited, trading as Mis-sold Expert, authorised and regulated by the Financial Conduct Authority (FRN: 838452), www.mis-soldexpert.co.uk. They may contact you by telephone, email, or SMS to discuss your potential claim.

3. Complaints about how we handle your data

Claim Resolutions is the Data Controller for the personal information collected through this website and is registered with the ICO. If you have a complaint about how we have handled your personal data, please contact us first at info@pcp-expert.co.ukso that we have the opportunity to put things right. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator:

  • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Tel: 0303 123 1113
  • Web: ico.org.uk/concerns